Some Ealing Council services will be operating at different opening hours over the Christmas and new year period.

Refuse and recycling

Rubbish and recycling collection days will change over the holiday period. Collections will return to normal on 16 January 2023. You can download a calendar of collection days.

The council’s re-use and recycling centre will be open as usual from 8am-4pm, except for Christmas Day, Boxing Day and New Year’s Day.

Residents can report issues via report it or use the love clean streets app. 

Residents can also sign up or log into My Account to access a range of services, including council tax, business rates, housing benefit, council housing rent, repairs and home ownership. It is a new way to pay, report, request, apply and book online.

More details on the changes to council services and how to recycle your Christmas tree is available.

Cost of living support

For those struggling with the cost of living crisis, information about all the different sources of help, benefits, grants and money-saving discounts the council has on offer is on the council’s website. You can also check out the community directory for local support.

For housing and council tax benefit customers, please check your payment schedule for over the Christmas period and into the new year.

Foodbanks will be open as usual, for those who already have a referral to the service with the following exceptions:

• The Greenford centre will be closed on both Bank Holiday Mondays (26 December and 2 January)
• Southall Dominion Chapel centre will be open on Christmas Eve but closed on New Year’s Eve.

To make use of Ealing Foodbank, you need to get a voucher through its referral system, so it is best to speak to whoever you are getting advice and support from to see if they are able to refer you. Alternatively, you can call for free on 0808 208 2138 to speak to a Citizens Advice agent. This phone line is open 9am-5pm, Monday to Friday, and closed on public holidays.

Council services

Council services available 24/7 for emergencies only are:

• Automated parking payments line: 020 8825 6565
• For urgent parking enforcement requests, call 020 8825 6677, option 1 (Monday to Friday 9am to 5pm only – 020 8825 5000 outside of these hours).
• Services for homeless people and their families or those threatened with home loss: 020 8825 5000.
• Children and adults’ social care: 020 8825 8000.
• Tenants requiring emergency housing repairs: 020 8825 5682 or 0800 181744.

The noise response team will be operating a service to deal with noise nuisance complaints. However, there will be no service on Christmas Day, Boxing Day or late New Year’s Eve and into New Year’s Day.  There will be varying hours on other days. Call 020 8825 8111.

As always, council teams will be on standby to grit roads across the borough if required.

The borough’s sports and leisure centres will be open at different hours over Christmas. 

Libraries

Most libraries will close at 4pm on Saturday, 24 December and reopen at 9am on Tuesday, 3 January 2023. They will also be open on Saturday, 31 December but for further information check the library pages, which will be updated with details as they become available. 

The 24/7 online library service will be available to renew, manage your account and more. 

Parking

All council car parks and pay and display bays will offer free parking on Christmas Day, Boxing Day and New Year’s Day, as well as 27 December and 2 January (because Christmas Day and New Year’s Day fall on Sundays). Visitor parking in resident bays within controlled parking zones (CPZs) will also be free on those days. Normal parking restrictions will apply on all other days.

Apart from Christmas Day, motorists are reminded that bus lanes, loading bays and parking in other places where parking is prohibited remain in operation throughout the festive period. The parking services office will be closed from 5pm on 23 December 2022 and will re-open at 9am on 3 January 2023.

For urgent enforcement requests between 5pm on 24 December 2022 and 9am on 2 January 2023 you should call 020 8825 6677.